About Precision Technologies corp

Precision Technologies corp is a staffing and recruiting company.

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Voice Engineer ← All Jobs

2015-12-02 | Newark, CA (Locals Prefered) | DOE | 3 Months Contract


Description

Candidates must be local. Bachelor’s degree or equivalent experience required (Even H1B is fine)
• Experience working with senior level application programmers and associated programming technologies and diagnose technical issues at all OSI layers
• Minimum 5 years of proven Cisco voice experience, especially UCCE
• Cisco CCVP and/or CCIE Voice certificates or related experience
• Must have UCCX scripting experience, In-depth technical knowledge of Cisco UCCX (Unified Contact Center Express), ICM, CVP and Finesse Cisco Agent Desktop, UCCE scripting a plus
• Experience providing engineering support to Cisco Unified Communications solutions: Call Manager, Unity/Unity Connections, Attendant Console, Cisco Telepresence, WebEx, and Presence, Workforce Management, Spectrum neXorce, CallCopy
• Support level knowledge with the use of tools, processes, and teamwork to resolve tickets and complex troubles according to specified time frames for projects
• Proven ability to maintain accurate logs of trouble isolation and repair efforts and escalate/communicate issues to management as needed
• Proficient with Cisco UCS and VMware


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