About Boson Solutions Inc

Boson Solutions Inc is a staffing and recruiting company.

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2015-12-01 | San Jose, CA | market | 6 Months Contract


Title: Technical Operations / Dev Ops Engineer

Location – San Jose, CA

About you:

• You are a self-starter with strong analytical and problem solving skills

• You do it all well – work independently, in cross-functional teams, and with all organizational levels

• You are responsive and accountable regarding mission critical applications

• You have technical aptitude that spans beyond systems administration and is experienced with networks, databases, Hadoop, and datacenter infrastructure.

• You are highly motivated, detail oriented, and organized!

• You can seamlessly multi-task and effectively manage multiple priorities

• You get that it’s important to have excellent verbal and written (English) communication skills

What you will do:

• Develop and maintain an in-depth knowledge regarding the capabilities of BlackArrow products and services

• Collaborate with BlackArrow’s Managed Services Provider (MSP) to resolve trouble tickets associated with our operational environment

• Develop standard operating procedures to facilitate handling of routine and preventative maintenance associated with our operational environment

• Work closely with BlackArrow’s Release Engineering team to deploy smoothly new releases of software into our operational environment

• Engage with BlackArrow partner teams to ensure and maintain smooth integrations, including verification that campaign launches are successful

• Manage multiple troubleshooting projects simultaneously, appropriately prioritizing the required work effort

• Create new tools to facilitate automated monitoring of BlackArrow’s operational environment

• Escalate to the Product Management and other Engineering teams any product enhancements needed to improve operations

Your skills:

• 3+ years technical support or professional services experience, with strong communications skills

• Working knowledge of Linux Apache, MySQL and Perl (LAMP) technologies

• Experience with trouble ticketing procedures and software tools

• Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs), as measured through “time-to-respond,” “resolution time”, “root cause analyses”, and “irrevocable corrective actions”

Extra Credit if you have:

• Fluency with Linux Apache, MySQL and Perl (LAMP) technologies

• Working knowledge of Tomcat and JBoss

• Familiarity with IP network configuration and management

• Working knowledge of monitoring tools like Nagios


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