Boson Solutions Inc is a staffing and recruiting company.
Title: Technical Operations / Dev Ops Engineer
Location – San Jose, CA
About you:
• You are a self-starter with strong analytical and problem solving skills
• You do it all well – work independently, in cross-functional teams, and with all organizational levels
• You are responsive and accountable regarding mission critical applications
• You have technical aptitude that spans beyond systems administration and is experienced with networks, databases, Hadoop, and datacenter infrastructure.
• You are highly motivated, detail oriented, and organized!
• You can seamlessly multi-task and effectively manage multiple priorities
• You get that it’s important to have excellent verbal and written (English) communication skills
What you will do:
• Develop and maintain an in-depth knowledge regarding the capabilities of BlackArrow products and services
• Collaborate with BlackArrow’s Managed Services Provider (MSP) to resolve trouble tickets associated with our operational environment
• Develop standard operating procedures to facilitate handling of routine and preventative maintenance associated with our operational environment
• Work closely with BlackArrow’s Release Engineering team to deploy smoothly new releases of software into our operational environment
• Engage with BlackArrow partner teams to ensure and maintain smooth integrations, including verification that campaign launches are successful
• Manage multiple troubleshooting projects simultaneously, appropriately prioritizing the required work effort
• Create new tools to facilitate automated monitoring of BlackArrow’s operational environment
• Escalate to the Product Management and other Engineering teams any product enhancements needed to improve operations
Your skills:
• 3+ years technical support or professional services experience, with strong communications skills
• Working knowledge of Linux Apache, MySQL and Perl (LAMP) technologies
• Experience with trouble ticketing procedures and software tools
• Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs), as measured through “time-to-respond,” “resolution time”, “root cause analyses”, and “irrevocable corrective actions”
Extra Credit if you have:
• Fluency with Linux Apache, MySQL and Perl (LAMP) technologies
• Working knowledge of Tomcat and JBoss
• Familiarity with IP network configuration and management
• Working knowledge of monitoring tools like Nagios