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Kollasoft is a staffing and recruiting company.

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ServiceNow Administrator← All Jobs

2015-11-18 | Plano,Texas | $53/hr | 3 Months Contract to hire


Reason for Request:
We are looking for an experienced ServiceNow Administrator that can assist in implementing new ServiceNow functionality while maintaining and administering the current ServiceNow instance.

They will also be responsible for performing daily administration, issue resolution, and troubleshooting. This position requires fluency in JavaScript, Jelly, and ServiceNow data integration frameworks. Additionally, the successful candidate will be responsible for the ongoing enhancement and maintenance of the ServiceNow platform.
· Maintain existing ServiceNow modules to support Rent-A-Center’s business and IT Service Management practices. Monitor health and usage of the application.
· Implement additional ServiceNow modules, as they are procured by Rent-A-Center.
· Define and enact standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
· Perform platform upgrades and review of key update sets.
· Develop test cases for functional and regression testing, and execute them as part of any ServiceNow platform or module upgrade/change.
· Drive the improvement of our ServiceNow implementation and service offerings based on user feedback.
· Create custom workflows to support business processes.
· Perform data imports.
· Create integrations and process automation using ServiceNow Orchestration.
· Administer/maintain API and data integration processes between ServiceNow and other services.
· Create and maintain ServiceNow Business Rules and Metrics.
· Create and maintain Service Catalog Items and Knowledge Bases.
· Administer User Access Requests.
· Train end users on self-service report creation processes.
· Manage licensing and perform account reviews.
· Work with IT Service Management Team and other key Rent-A-Center stakeholders within IT and the Business.
· Work with ServiceNow and other vendors.
· Provide backup support for other non-ServiceNow applications supported by the COTS Software Support team.
Skills Required:
· Bachelor's degree in Computer Science or related field.
· Two to Three years working as a ServiceNow administrator.
· CSS Certified ServiceNow Admin (Advanced).
· Knowledgeable with Eureka and Fuji ServiceNow releases.
· Experience using ServiceNow Orchestration and Discovery.
· Experience with event and monitoring tool integrations.
· Proficient in JavaScript, Jelly, and HTML to create scripts in the course of normal ServiceNow administration duties.
· Experience in REST API integrations with ServiceNow.
· ITIL certification.
· Demonstrated ability to manage and direct internal/external clients around all key technical decisions during project delivery.
· Excellent presentation skills, comfortable speaking in front of groups and conducting meetings with all levels of IT, business and external vendors.
· Strong interpersonal and communication skills with the ability to be persuasive yet diplomatic.
· Ability to work in fast paced environment, with multiple technical and non-technical teams.
· Excellent time management and planning capabilities.
· Ability to partner with other Application Administrators and learn basics for other applications for the purposes of backing each other up on critical day-to-day application requirements.
· Understanding of enterprise IT architecture.
· Working knowledge of relational databases and integrations with web services.
· Experience with database manipulation via a programming language a plus.


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