Exatech Inc is a staffing and recruiting company.
• Functional Knowledge/ Technical Knowledge.
• Delivery / Channels/Portals/Processes (Alhambra) Contact Center Intermediate.
• Languages: English Advanced (C1-C2) / Spanish Advanced (C1-C2).
• Integration Mix (technical & functional) Intermediate.
• End to end support for software projects delivery within IVR and Contact.
• Center Scope:
• Functional support to project definition.
• Technical and functional software solutions shakedown.
• Issues analysis and resolution.
• Contact Center technology experience (Genesys, Nortel, Avaya).
• Technical tools experience: database like tools (TOA), soap like tools (SOAPui), development like tools (Eclipse, Netbeans)."