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Genesys Network Engineer← All Jobs

2016-04-27 | Madison WI | DOE | 12 Months+ Contract


Principally responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of network solutions. Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.). Network Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

*****This position is responsible for working with DET and the vendor to design and implement migration strategies for DET customers to move from the existing Oracle Contact Center Anywhere ACD platform to the new Genesys ACD platform. This individual is responsible for supporting both applications throughout the life cycle of the project, and requires work experience in the design, deployment and support of large, distributed contact center environments including call routing, call reporting and experience with contact center applications such as call recording and workforce management.

Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony concepts and technologies including analog, TDM and SIP is required. Knowledge and experience is also required in configuring and managing voice gateways that interface with TDM circuits such as T1 PRIs and T1 CAS circuits. Knowledge and experience with SIP circuits that are managed using session border controllers, including hardware and software conferencing, DSP farms, dial peer configurations, and SIP user agents and their end points including SIP soft phones, RTP streams in transit, and UDP and TCP sockets and port ranges is also required.

Knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, HA architecture, Multi-Channel Routing, and Web Chat is necessary. The candidate should be familiar with products including Genesys Voice Platform (GVP), SIP-Server, T-Server, Genesys Routing, IVR, Genesys Composer, Configuration Manager, Genesys Framework, Genesys Administrator, and Genesys Eservices.

Genesys Certified Associate (GCA), Genesys Certified Professional (GCP) or Genesys Certified Professional Developer (GCD8) is preferred. Database knowledge and familiarity with MS SQL server 2012 is desired. *****

Must Have
• Information Technology - Network/Infrastructure
• Local Area Networks (LAN)
• Network Administration
• Research, install, customize & maintain enterprise network hardware
• Research enterprise network related software
• Telecommunication: Design and configure of ACD, VoIP, and IVR systems
• Vo/IP Networks


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