Ambrosia Infotech Inc is a staffing and recruiting company.
(Must be local to Bay Area, CA)
Messaging Support Engineer
The messaging support engineer is responsible for providing level 3 support for the chat and messaging services provided by the OCIO team. Technologies supported include: Slack, and Skype for Business (Lync).
•Act as the primary point of contact for internal support escalations.
•Work directly with the vendor support team for any platform or service related issues
•Manage the administration of the Slack platform, including: account/group administration, configuration of integrations, user permissions, and security management
•Respond to user queries within Slack
•Own the interaction with Finance to process internal service charges.
•Work with Infosec to validate that data loss prevention (DLP) scans are occurring and respond to any policy violations
•5+ years of experience administering common chat messaging platforms
•2+ years of experience working in a support role
•2 years of access management experience LDAP, Active Directory, etc.
•Resourcefulness, can pull together the right cross-functional teams to get an issue resolved
•Self-motivator that thrives providing users with world-class support and can manage a set of competing priorities
•Hands-on experience using Slack is HIGHLY preferred
•College degree or equivalent working experience
•Ideal resume would include work in a larger organization (5-10,000+ people) with experience in Lync, Skype, Slack, Office 365, and Microsoft Exchange