About Exatech Inc

Exatech Inc is a staffing and recruiting company.

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PL/SQL Developer w/Problem Management← All Jobs

2016-02-19 | Philadelphia, PA (LOCALS PLEASE) | DOE | 12 Months Contract


Resource Requirement: Production Support Analyst & Problem Manager

Job Description:
• Primarily responsible for Application Support and Problem Management.
• Accountable for Incident Analysis, RCA, Resolution, and Reporting.
• Representing Clients production support team.
• Work closely with current onshore and offshore client team.
• Responsible for moderating client meetings and communication as and when needed.
• Expected to prepare various report to clients management.
• Work closely with the AD team on the PRs and CRs design.
• Reporting and working closely with onshore AD SME and Architect on issues.

Other skills:
• Working and coordinating with vendor / production team.
• IBM Remedy iDesk, Clear Case, Clear Quest, Retail Domain (Preferred).

Role split:
• 50% Problem Management.
• 40% Incident Analysis & Resolution.
• 10% Change Management.

• Most of the client communication and reporting.
• Moderating Weekly/Monthly status call with client.
• Effective communication within team.
• In time reporting to client Management or supervisor.


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