Avance Consulting Services is a staffing and recruiting company.
Requirements Gathering and Business User Meetings to understand the requirements/existing functionalities of the service request management
Identify the process gaps and provide alternatives to the project team.
Prepare the templates for the Functional specification review, Technical specifications etc
Build mock-up UIs and wireframing to demonstrate the features/enhancements on client’s ServiceNow platform.
Solution Designing and specification review
Prepare and present weekly status reports and sprint retrospective review reports
Facilitate User Acceptance Testing with client’s Business Users and End Users
Interact with client’s Business Users/End Users for the Technical specification review and sign off.
Provide technical assistance from design and development standpoint
Handle delivery of interfaces on-time for testing team
Record and track all defects identified during the testing phase and cycle back with the core development team for any fix / fine tuning.
Documentation and knowledge transfer
Publish knowledge articles on the client’s ServiceNow platform Knowledge Base module for future reference