About Arthur Grand Technologies

Arthur Grand Technologies is a staffing and recruiting company.

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Deskside OR Field Services Engineer - Level 3← All Jobs

2022-06-27 | Greenfield, IN | $25/H | Not Applicable Contract


Description

Technical Skills:

· Knowledge of integrating ITSM solutions for automatic ticket creation and site services support
· Strong technical skills in handling user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. and Microsoft Windows desktop operating systems and business productivity applications i.e. Office
· Should have a good understanding of the tools and technology landscape, current trends and applicability in the outsourcing environment
· Knowledge of troubleshooting and resolving software issues; reimaging computers/hard drives
· Administration experience of MS Active Directory users & groups, policies and management concepts
· Knowledge of categorizing and prioritizing end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information

Business Skills:

· Experience of Deskside Level 2 troubleshooting
· Preferred if have experience in leading teams of 4-8 deskside engineers
· Ability to interact with customers to ensure that the service is efficient and responsive
· Provide SME support analytically to a successful conclusion
· Ability to interact with cross functional teams of EUC to provide support on any due diligence required to perform the solutioning of the of field services/deskside support project architecture
· A self-starter with ability to work on their own initiative


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