kivishinfotech is a staffing and recruiting company.
Provide administrative support for Informatica and SnapLogic platforms ensuring platform operational healt
Assist in the planning and execution of Informatica and Snaplogic upgrades, AMI refrehes, patching etc.
ETL Admin mailbox support of requests
On call rotation 24x7 support
Troubleshoot/diagnose technical issues for resolution
Capability: The technical skills required in support our Informatica products suite (Power Center, Data Quality, Information Life Cycle Management, Test Data Management, MDM, IICS), JAWS analytics and SnapLogic. Strong communication skills for customer engagement(development and TechOps support teams)
Long Term Strategy: The driving need for this position is to provide first line support of ETL admin mailbox support requests on tasks spanning all environments dev, qual, prod. This resource will be highly utilized for Informatica upgrades activities assisting development teams on migrating code and troubleshooting technical issues. Given the relatively short versions support window (18-24months) for Informatica products, upgrades are becoming a 12-14 month recurring activity. This workload will continue to be fulfilled by utilizing contingent workers until the majority of on-prem work volume drops through the shift to cloud services over long term.
Risk / Impact: The absence of this contract resource would cause significant delay in the support of development team project requests. Additionally, maintenance activities such as monthly AMI refreshes, quarterly IICS upgrades, and other projects such as the Informatica and SnapLogic upgrades could be impacted as we may need to redirect resources to provide daily support.
Required Skills : • Top 3 skill sets: o Technical expertise ETL/Informatica o Customer service skills o Process-oriented, ability to quickly adapt to learn team process/procedures to be productive • FI Experience – nice to have, but not required • SnapLogic -- recognize that is a new technology, more of a nice to have but knowledge of this technology is a huge plus
Additional Skills : o Technical expertise ETL/Informatica o Customer service skills o Process-oriented, ability to quickly adapt to learn team process/procedures to be productive